Nespresso Boutique

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( 8 reviews )

Accessories, Home Decor, Department Stores

Open 10:00 AM - 06:00 PM See Hours

3035 Boul. le Carrefour, local R034A, Laval, QC H7T 1C8, Canada +1 8553-255-781

Nespresso Shop is a renowned brand that has established itself as a leading retailer of premium coffee products. With a dedication to delivering exceptional quality and taste, Nespresso Shop offers a wide selection of coffee machines and accessories to enhance the at-home coffee experience. Known for their sleek design and innovative technology, Nespresso machines are a favorite among coffee enthusiasts worldwide. The brand prides itself on providing excellent customer service and ensuring satisfaction with every purchase. With a commitment to sustainability, Nespresso Shop also facilitates recycling programs to minimize environmental impact. With numerous positive reviews and a strong presence on Google Maps, Nespresso Shop continues to be a trusted choice for coffee lovers seeking convenience, quality, and a touch of indulgence.

Amenities and More

Service options
- Kerbside pickup
- In-store shopping
- In-store pick-up
Accessibility
- Wheelchair-accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments

Reviews

4/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Ting lik to

March 22, 2024

This Nespresso boutique is different than the others. They the automated kiosk which are not really my favorite. I enjoy shopping online more. But I also like to buy from the store. There are no more long queues at this store and the staff here are wonderful and helpful.

Eric rachuba

March 22, 2024

During my recent visit, two staff members completely ignored my request for help, another made a rude comment that I shouldn’t be grabbing her colleague when I simply tapped this employee on the shoulder to get her attention in that loud and over-crowded space. Finding this comment uncalled for, I asked for her name, and she claimed she didn’t have one. After speaking to the manager and her colleague, they made poor and very strange excuses for the behavior of their staff. They claimed that they would speak to the employee who made the false accusation, however, I totally doubt that anything will come of it because they said this apathetically. What’s worse? The manager left me with her colleague to go and gossip with other employees. Eventually I left because the conversation was going in circles. It’s ridiculous that they believe they can casually make unfounded accusations, when the way they behaved was passive-aggressive, argumentative, and unapologetic. At the very least, Nespresso needs to train these employees the basics of customer service because these people are actively damaging their brand reputation – this is clear from the most recent reviews. This isn’t the first time I’ve had rude service at this location, and I typically overlook such behavior. However, my latest encounter has compelled me to write this review, in the hope that it serves as a reminder that treating people so disrespectfully is unacceptable.

Aurorra ashley

March 22, 2024

Went there Nov 23, 2023. Hostess was quick to greet me and ask what I was looking for. I mentioned I only wanted a descaling kit. So she mentioned it can be found in the back. Go to the back and everyone busy, but there is no clear indication on where the kits can be found. So I go to free sales rep who's at the coffee making station and ask where the descaling kits are, and she mentioned they are right in the back. At that point she could have went the 5 steps and grabbed it for me. So I roamed around and went to the little pick up counter and rang the bell. Rep gave me one from the counter and proceeded to go to self checkout register. Now there's 3 reps assisting people om self checkout, which is redundant, and the cash doesn't recognize descaling kits. Was not the best experience

Jennifer h

March 22, 2024

Wissal was an absolute gem. Patient and welcoming.

Kelly brault

March 22, 2024

Worst store ever. Service is discrimatory and employees are rude. There was a customer that was swearing like a wild boar and no one intervened. The employees lack tact and just chat with each other the whole time. The store is chaotic and the environment like a jungle. In any case the coffee tastes like used socks.

Marcie noonan

March 22, 2024

Welcoming staff, nice store and good coffee. I recommend if you have a Nespresso machine! I am not a true coffee lover so I dont really need a manual high end espresso machine. The nespresso Virtuo plus and Enissia machines are doing a great job. Very easy to use and good coffee extraction using the capsules. The only downside of Nespresso is that before they had great deals when you were buying lots of capsules (free machine, or big discount) but now this is strict minimum discount. For example, even if you want to buy more than 450 capsules in one shot, you will get the same discount as someone only buying 150 capsules. Also. Nespresso France/Europe is having far better deals than Nespresso Canada even though I was told that Nespresso Canada at Carrefour Laval is the biggest and best seller store in the whole world. This is basically a joke since they don't even have half of the products available in Europe. Anyway, if you want easy good quality coffee, go for the Nespresso products, you cannot go wrong. If you want high end quality with your own selection of coffee, you may go with manual espresso machines (Miele, Delonghi etc..). By the way, if you already know which Nespresso capsules you need, you may call Nespresso Canada and order over the phone or online, this will save you time and money. You won't have to use your car and the shipment if not mistaken will be free with minimum order and shipment will come within 48h-72h (as per previous experience).

Kevin willems

March 22, 2024

illogical setup, no space to walk around, no service staff to awnser questions, must request help multiple times with zero informative awnser. …

David m.

March 22, 2024

For a big store what a dissapointement. Service has always been horrible staff impolite,rude,arrogant as if they're selling Louis Vuitton, with long lines to wait,now that covid is over (lol) they had …